Retail Assistant Manager

Job Summary:

The Retail Associate Manager partners with the Store Manager to lead and develop the store team. This role ensures an exceptional customer experience by fostering a customer-first culture, coaching Mobile Associates, and driving sales performance. The Retail Associate Manager also oversees store operations, visual merchandising, and financial results.

Responsibilities:

• Infuse a passion for customer service by promoting T-Mobile's customer-first culture.
• Ensure every customer interaction is seamless, providing confidence and complete solutions.
• Observe and coach Mobile Associates to enhance sales techniques and customer engagement.
• Effectively manage customer wait times and ensure store efficiency.
• Stay up to date on products, services, promotions, and industry trends.
• Lead by example, providing training and mentorship to team members.
• Maintain store environment and visual merchandising according to company standards.
• Ensure team proficiency in store systems and company communications.
• Drive financial results by managing expenses, discounting, and revenue goals.

Qualifications and Experience:

• 1 year of customer service and/or sales experience, preferably in retail.
• Ability to lead and mentor a team to achieve sales goals.
• Strong communication skills for interacting with customers and teammates.
• Availability to work flexible hours, including nights, weekends, and holidays.
• High School Diploma or GED required.
• Must be at least 18 years of age and legally authorized to work in the U.S.

Benefits:

• Bonus based on performance.
• Competitive salary with commission opportunities.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Employee discounts on phone service.
• Free uniforms.
• Training and development programs.
• Career advancement opportunities.
• Wellness resources.
• Donation matching program.

Salary:

• Competitive base pay with commission incentives.

About Company:

GP Mobile is one of the largest T-Mobile Authorized Retailers in the U.S., with over 350 stores across the central and eastern states. The company is committed to fostering an inclusive and dynamic workplace that encourages employees to grow professionally and reach their full potential.