T Mobile Neighborhood Retailer Assistant Manager

Job Summary:

The Retail Associate Manager partners with the Store Manager to lead and develop the store team. This role ensures an exceptional customer experience by fostering a customer-first culture, coaching Mobile Associates, and driving sales performance. The Retail Associate Manager also oversees store operations, visual merchandising, and financial results.

Responsibilities:

• Promote a customer-first culture, ensuring every customer interaction is seamless and solution-oriented.
• Coach and develop Mobile Associates through regular feedback and performance observations.
• Stay updated on products, services, promotions, and industry trends.
• Lead by example and provide training to support employee growth and development.
• Maintain store environment, visual merchandising, and national plan-o-gram standards.
• Ensure store efficiency by managing customer wait times and optimizing workflow.
• Monitor store financial results and implement strategies to achieve key performance indicators.
• Ensure team proficiency in store systems, company communications, and policies.

Qualifications and Experience:

• 1 year of customer service and/or sales experience, preferably in retail.
• Ability to lead, mentor, and develop a team to drive sales results.
• Strong communication skills for interacting with customers and teammates.
• Availability to work flexible hours, including nights, weekends, and holidays.
• High School Diploma or GED required.
• Must be at least 18 years of age and legally authorized to work in the U.S.

Benefits:

• Commission and performance-based bonuses.
• Competitive salary.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Employee discounts on phone service.
• Free uniforms.
• Training and development programs.
• Career advancement opportunities.
• Wellness resources.
• Donation matching program.

Salary:

• Competitive base pay with commission incentives.

About Company:

GP Mobile is one of the largest T-Mobile Authorized Retailers in the U.S., with over 350 stores across the central and eastern states. The company is committed to fostering an inclusive and dynamic workplace that encourages employees to grow professionally and reach their full potential.