T Mobile Neighborhood Retailer Store Manager

Job Summary:

As a Retail Store Manager at GP Mobile, you will lead your team by example, creating an environment of success and empowerment. You will be responsible for the day-to-day operations of a T-Mobile retail store, including staffing, training, marketing, and team leadership. Your role will be key in delivering exceptional customer experiences and driving store success.

Responsibilities:

• Observe and provide feedback to employees to ensure their development and training are on track.
• Assist with customer-related issues to ensure positive experiences within the T-Mobile brand.
• Take ownership of store operations, including staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
• Ensure the store environment remains organized, clean, and inviting.
• Hire passionate employees who are excited about building customer relationships and the T-Mobile brand.
• Mentor and support team members through development and training, promoting success in customer interactions and team performance.
• Lead by example, staying up to date on the latest products, services, and leadership best practices.
• Drive operational efficiencies, manage sales and inventory, and implement new store programs.
• Monitor performance, celebrate achievements, and recognize team success through personalized performance management plans.
• Ensure store employees meet and exceed success measurements and sales goals.

Qualifications and Experience:

• 2 years of wireless retail experience, preferably in high-volume settings.
• Bachelor's degree preferred.

Knowledge, Skills, and Abilities:

• Excellent communication skills (Required).
• Proficiency in Microsoft Office (Required).
• Strong store management experience (Required).
• Comprehensive knowledge of store operations (Required).
• Exceptional customer service skills (Required).

Requirements:

• 2-4 years of management experience in retail sales (Required).
• 2-4 years of sales and sales management experience (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.

What's in it for you:

• Competitive base pay plus commission.
• Benefits for part-time and full-time associates.
• Medical, dental, and vision benefits.
• 401K plan.
• Generous paid time-off programs.
• Phone service discounts.
• Serious growth potential for your career.

Benefits:

• Bonus based on performance.
• Competitive salary.
• Dental insurance.
• Donation matching.
• Employee discounts.
• Health insurance.
• Opportunity for advancement.
• Paid time off.
• Training & development.
• Vision insurance.
• Wellness resources.

About Company:

GP Mobile is one of the largest T-Mobile Authorized Retailers in the U.S., with over 350 retail stores across the central and eastern United States. We offer an inclusive and diverse work environment, encouraging team members to grow and succeed. At GP Mobile, we are dedicated to helping employees achieve limitless potential through personal and professional development.