Business Systems Support Technician

Job Summary:

The Business Systems Support Technician within Tesla's Commercial Energy and Operations Service team provides technical and functional support for business processes. This role focuses on resolving user issues, troubleshooting system inefficiencies, and ensuring smooth operations for Tesla’s deployed assets, including PV, energy storage, and EV charging infrastructure.

Responsibilities:

• Issue Resolution and Troubleshooting: Act as the first point of contact for business process issues or system malfunctions. Diagnose and resolve problems with workflows, software systems, and tools.

• User Support & Training: Provide frontline support to end-users and assist in resolving process-related issues.

• Business Process Monitoring and Maintenance: Regularly track business processes to ensure efficiency and effectiveness.

• Documentation and Reporting: Maintain thorough records of encountered issues, troubleshooting steps, and resolutions.

• Collaboration with Teams: Work closely with business program managers, IT teams, and other stakeholders to address system inefficiencies.

• System and Process Testing: Assist in testing new system implementations, upgrades, and process changes.

Benefits:

As a full-time Tesla employee, you are eligible for the following benefits from day one:

• Two Aetna medical plan options with $0 payroll deduction

• Family-building, fertility, adoption, and surrogacy benefits

• Dental (including orthodontic coverage) and vision plans with $0 paycheck contribution options

• Company-paid Health Savings Account (HSA) contribution

• Healthcare and Dependent Care Flexible Spending Accounts (FSA)

• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

• Company-paid Basic Life, AD&D, short-term, and long-term disability insurance

• Employee Assistance Program

• Sick and Vacation time, Paid Holidays

• Back-up childcare and parenting support resources

• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

• Weight Loss and Tobacco Cessation Programs

• Tesla Babies program

• Commuter benefits

• Employee discounts and perks program

About Us:

Tesla is a global leader in energy solutions, electric vehicle production, and sustainable energy infrastructure. Our Commercial Energy and Operations Service team is responsible for maintaining and optimizing Tesla’s deployed energy and EV charging assets worldwide. We strive to innovate and enhance business operations to create a sustainable future.

EEO Statement:

Tesla is an equal opportunity employer committed to inclusion and diversity. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected status. We ensure a fair and equitable work environment for all employees.

Expected Compensation:

$96,000 - $156,000 annual salary + cash and stock awards + benefits

Compensation may vary based on market location, experience, and job-related skills. The total package may include other benefits, which will be detailed upon receiving an employment offer.